Thank you for visiting our Frequently Asked Questions Page. If you do not find the answers to your questions here please feel free to contact us and we will be happy to answer your questions regarding our website, products and service.
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| General Questions |
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How do I know your site is safe and my information is secure?
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All transactions on our website are encrypted with up to 256 bit SSL provided by Verisign ®. Lucky Gift Baskets is a registered business under the name Mad Wulff LLC and has been verified by Verisign®.
To verify our website please click the Verisign logo below.
ABOUT SSL CERTIFICATES
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Do you store my credit card information on your website?
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As a security measure we do not store credit card information on our website or server.
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I have received a coupon for your products. How do I use it?
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Simply enter the coupon code during checkout. The coupon code is case sensitive, please make sure you enter it correctly.
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I have received a gift certificate for Lucky Gift Baskets, how do I use it?
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To redeem your gift certificate, please enter the Gift Certificate code during checkout.
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Does Lucky Gift Baskets share my personal information with a third party?
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Lucky Gift Baskets will never share your personal information with any other company or third party. Please read our privacy policy for complete information.
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If I need help ordering on your site is there assistance available?
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Lucky Gift Baskets offers online assistance for all questions you may have regarding our products and service. Please click "Live Support" located on top of every page on our website if you wish to chat with our live support operators. You can also contact us by email through our "Contact Us" page or email us directly at support@luckygiftbaskets.com .
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Does LGB send unsolicited mail to the email address and/or home address that I provide?
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Absolutely not. Lucky Gift Baskets will never send email or catalogues to customers that do not request them. Lucky Gift Baskets will never contact you unless it pertains to the present item/s you are ordering, if necessary, or you have given Lucky Gift Baskets permission to contact you.
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I have ordered before from Lucky Gift Baskets. When I choose to order again do I have to provide all of my information again?
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Registered members must simply login and do not need to re-enter their information again. If you have opted to not create an account during your first transaction and checkout with us, you will need to provide your information again.
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Do I have to pay for shopping assistance?
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Absolutely not. Our customer service representatives will be happy to assist you with your shopping on our website. Please click the "Live Support" Link located on top of every page on our website to chat with one of our live support representatives or click "Contact Us" to contact us.
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| Shipping Questions |
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State Shipping Restrictions for Wine
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Due to state restrictions, we cannot ship gift baskets containing wine to the following states: NH, NC, FL, AL, AR, DE, KS, KY, MD, ME, MS, MT, NJ, OK, PA, RI, SD, TN and UT.
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Do you ship products outside the US?
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Unfortunately we currently ship to addresses within the United States only.
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How soon will you ship the item and how long does it take for the item to arrive?
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If your order is placed Monday through Friday before 1 p.m. Eastern time it will ship the same day. If you order on Saturday or Sunday it will ship the following Monday. If your order is placed on a Holiday it will ship the next non Holiday business day. LGB offers next day air delivery and several ground shipment options.
Items will arrive on the destination depending on the shipping method chosen during checkout.
Ground Shipping: 1 to 5 business days
3 Day Select: 3 business days.
2nd Day Air: 2 business days.
Next Day Air: 1 business day.
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Is there a way for me to track the item after it has been shipped?
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After the item has been shipped LGB will provide a tracking number so you can monitor where your package is and when it is due to arrive.
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Can I cancel the order after it has been shipped?
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Once the item has been shipped the order cannot be cancelled. If you have made a mistake with the shipping address please contact us immediately to correct the errors.
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The shipping address I specified during checkout is incorrect, what should I do?
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Please contact us immediately to correct the errors. If the item has been shipped already and a tracking number is already provided we will no longer be able to make the corrections, however we will try our best to get a hold of the courier and see if the mistake can still be corrected.
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Can I choose the day that I want the product to arrive?
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You can choose when the product(s) you ordered will be shipped but we cannot guarantee the delivery date as this will be base on the shipping method you choose and date the product will be shipped.
Below is the information on how long before the item/product will arrive from the time the item was shipped out based on the shipping method you choose during checkout.
Ground: 1 to 5 business day.
3 Day Select: 3 business day.
2nd Day Air: 2 business days.
Next Day Air: 1 business day.
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Does Lucky Gift Baskets ship items everyday or only on weekdays?
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LGB ships Monday through Friday. All orders placed on a the day of a Federal Holiday will be shipped the next business day. The cut off time for us to ship on the same day is 1:00 PM EST.
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I want to order flowers. Why are flower orders delivered next day air only?
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We Ship all flower orders by Next Day Air only because we want the flowers to be fresh when they arrive to your loved ones.
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| Billing Questions |
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Do I have to pay tax on the items I purchase?
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We only charge tax if the delivery address you specified during checkout is within the state of Missouri.
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What payment options do you provide?
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We accept major credit cards (Visa, Mastercard, Discover, American Express), Paypal Payments and Money Order.
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What credit cards does Lucky Gift Baskets accept?
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We accept Visa, Mastercard, Discover and American Express.
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Does Lucky Gift Baskets accept personal checks?
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Sorry, Lucky Gift Baskets does not accept personal checks.
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If I pay using Money Order does it take longer to receive the item?
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Lucky Gift Baskets is happy to take money orders but please allow extra time for delivery of the items. Lucky Gift Baskets will not ship the items until the Money has been received and verified.
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What is the payment method that is the quickest?
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Credit Card and Paypal are the quickest way to send your payment. The sooner the payment is received by Lucky Gift Baskets the quicker the item(s) will be shipped.
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